Housekeeping Supervisor Resume Template. Personally inspects supervisors, inspectors, house persons and housekeepers’ work, inspects and cleans units when required, Work with HOTSOS program and ensures that all engineering issues are put in the computer in a timely manner, Must do a walkthrough of the entire property and fill out MOS sheet when he/she is scheduled, Other duties as assigned by the Executive Housekeeper and General Manager, Able to stand for long periods of time - required, Check and inspect assigned rooms, report discrepancies immediately, Assist with proper training of housekeeping staff, Complete the required number of written inspection forms on the housekeepers, Maintains communications with other departments to ensure guest satisfaction, Each associate is expected to carry out all reasonable requests by management that the associate is capable of performing, Must be able to stand or walk for up to 8 hours. Submit all paid invoices and receipts in a timely manner to the Facilities Manager, Schedule repairs or replacement of housekeeping equipment with maintenance staff and Facilities Manager. His/her job description entails making sure that cleaning services are carried out in a professional manner and efficiently too. Match your achievements to the job description. Receive and inventory cleaned and returned linens, Work in collaboration with the Administrative Assistant in collection of money from laundry appliances, Respond to emergency on-call for cleaning issues or problems, Train all student staff in proper safety procedures regarding housekeeping chemicals and equipment use. Resume Details. For resume help, see our Housekeeping Supervisor Resume Sample Housekeeping Supervisor Cover Letter. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents, Associate Management and Development: Responsible for directing staff performance; take appropriate corrective action as needed to hold team members accountable. Responds promptly to customer needs & requests for service & assistance. It’s actually very simple. Signs off on timesheets for employees, Maintains an inventory of housekeeping supplies, materials and equipment. Andrea.Dawson@gmail.com. File Format. Refers unusual problems to supervisor, Other duties as assigned by the Facilities Manager, GED required; Bachelor’s degree preferred, Proficiency in various office software packages including word processing, spreadsheets, and email, Demonstrated commitment to customer service and professionalism, Must have excellent written and oral communication skills, Demonstrated ability to meet pressing deadlines, work efficiently under pressure, and exhibit superior organizational and managerial skills, Experience managing a custodial, housekeeping operation, Previous experience in a college or university housing setting preferred, Knowledge of Safety Data Sheets (SDS) and Occupational Safety and Health Administration (OSHA) standards preferred, Previous experience working in a housekeeping or hotel environment preferred, An understanding of health and safety & COSHH procedures & Legislation, To ensure standards are maintained and company procedures are adhered to at all times, Responsible for compiling the rotas in the absence of the housekeeper and deputy housekeeper, ensuring that all staffing levels are kept in line with business levels on a weekly basis, Responsible for the efficient control of stocks of cleaning materials, guest supplies and linen and the implementation and adherence of appropriate stock control systems, Assist the housekeeper with any associate training or personnel issues, ie COSHH and Health & Safety, Complete forecast and actual payroll figures in the absence of the housekeeper / deputy housekeeper, To undertake cleaning duties when necessary and any other reasonable request made by management, To assist with the laundering of bath robes, bath mats and face cloths to ensure adequate clean supplies for the executive rooms / suites, To ensure that lost property is managed correctly as per the brand standards, To undertake duty management shifts as per the rota, Train, supervise and assist all personnel assigned to the station, Responsible for the cleanliness of all assigned rooms, hallways, lobbies, stairwells and storage areas, Complete morning and afternoon room status reports, Ensure that all VIP rooms and rush rooms are completed immediately, Complete all projects assigned by the Housekeeping Manager, Maintain all records of cleaning activity as required, Courteous and professional demeanor with excellent communication skills, Two or more years of directly or indirectly related experience, General understanding of housekeeping operations and procedures preferred, Communication, people skills, organization skills, ability to handle multiple tasks, Prior work experience at a full service hotel in housekeeping preferred, Minimum 2 years experience in hotel operations in similar capacity, Possess good problem solving, administrative and interpersonal skills, Must be highly motivated and effective to lead others and to develop subordinates. Customise the CV template in A4 & US letter size to showcase your … Confronts and documents unsatisfactory performance and policy violations, Cleans various offices and/or public areas as assigned by Management, Responsible for the cleanliness of guest rooms daily in accordance with cleaning procedures, stocking cart with room supplies, replacing bed linens and replenishing guest room supplies, Requires strong attention to detail, ability to communicate effectively with guests and team members verbally, Ability to bend, lift, and be standing or walking all day, Daily cleaning includes: bathroom (toilets, floor, mirror, bath tubs, sinks and walls), Kitchens (dishes, stove, counters, sinks, floors, and windows) and Bedrooms (changes of linens, vacuuming, dusting, remove garbage, polish and clean furniture), Ensures that any problems are brought immediately to the attention of the appropriate department/person, Upholds all "be the difference" guest service standards, Abides by and upholds all ARAMARK policies, 1-2 years previous work experience in a Housekeeping supervisory role or comparable position preferred, Ability to pass pre-employment background check, Ability to prove eligibility to work in the United States, Responsible for checking house count and maintaining its accuracy, Train new employees, help to develop and implement training program, Be up to date on all guest services, promotions, and events in the hotel, Must be able to perform all Front Desk duties, Work with Housekeeping and Front Office teams to maintain and improve guest service scores, Minimum 1 year experience in a hotel environment (guest service), Assist in the selection, development, counseling and discipline of associates on a regular basis, On a daily basis, train, supervise the activities of housekeeping associates, and monitor productivity and adherence to work standards, Inspect and evaluate the physical condition of the property and submit recommendations regarding repairs, painting, furnishing, Perform all duties of a Room Attendant or House Attendant as needed, Show them you CAN, show them you CARE; following all essential principles of RLHC, Have passion for service; like taking care of others; and provide that friendly above and beyond service to our guests, Review, comply with, and promote the company's Affirmative Action Plans for minorities, women, veterans and persons with disabilities, Considerable knowledge of housekeeping policies, procedures, equipment, and supplies, Prior experience as a supervisor or lead worker, Able to multi-task, follow-through and prioritize well to meet deadlines, Ability to connect honestly and openly with your guests and your team, Ability to develop effective working relationships with fellow associates and managers, Has at least 1 year experience in a similar capacity in hospitality industry, Is a great team player responsible for the operations of the designated Housekeeping areas in the hotel, Has supervisory skills to guide and coach junior colleagues, Lead, train and supervise housekeeping staff on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards, Assess inventory of, assign for cleaning and inspect facilities, Verify and report status and/or discrepancies of facilities, Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to facilities and public areas, Assist in performance evaluations of housekeeping staff, as needed, Visually inspect and verify all discrepancy rooms on report, Visually inspect guestrooms, public areas and corridors for cleanliness, quality of standards and visual appearance as directed by the Housekeeping Manager. -required, Must be able to communicate effectively in English, both written and verbal. –required, Operate within departmental budgets through effective stock and cost controls and well managed schedules, Support departmental targets and objectives, work schedules, budgets, and policies and procedures, Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork, Ensure ongoing training to support Executive Housekeeper, Deputise in absence of Executive Housekeeper, Experience managing a department and Profit and Loss account, Supervises Room Attendants in the cleaning of guest rooms, Assists in cleaning guest rooms and public areas as necesarry, Verifies that all rooms have been cleaned by reviewing the list of rooms cleaned by each room attendant daily, Supervises the completion of short notice requests for rooms, Prepares requests for replacement of furniture, fixtures, etc. Correct room status as needed, Monitor performance and productivity of room attendants, public area attendants, and house persons, Ensure all jobs are completed within the shift and control expenses by monitoring productivity, Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines, Upon inspection of rooms, make certain all VIP's and Housekeeping supplies are in place, Randomly inspect 2 rooms of self inspect attendants and all rooms of attendants that are not on self inspect program to ensure quality standards, Report all maintenance deficiencies in guestrooms and corridors via work orders, Report all maintenance issues that need immediate attention to the duty engineer example clogged toilets, leaks, and fire hazards etc, Expedite special guest requests, such as extra towels, blankets or pillows, Assist with deliveries when required to ensure guest satisfaction. Provide follow up on all back orders. He/she also investigate complaints by clients regarding housekeeping issues/matters. Housekeeping Supervisor cover letter 3, Housekeeper cover letter examples Performed inventory checks, created weekly employee schedules, managed employee hours. Housekeeper cover letter 3, Housekeeper CV examples You are searching for a person who has the vital skills to do well, but who also aligns with the business vision. rooms and report their availability to the Front Office, according to hotel standards, Monitor cleanliness and orderliness of Housekeeping Areas to include Room Attendants’ carts, linen closets, control closets, stairways and landings, Oversee the daily assignment of duties, ensuring Room / House / Laundry Attendants carry a work assignment, Proficient with office tasks, including Windows, and Microsoft Office, Versed in phone etiquette and guest interactions, Be part of a cohesive team with a singular focus on creating the best possible guest experience, Track record of delivering exceptional guest or client experience, Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates, Appropriate professional appearance and demeanor, Ability to complete any cleaning task in a safe manner using appropriate chemicals and methods, Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals, Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Reports any discrepancies or deficiencies to supervisor. -required, Must be flexible with schedule at times- required, 6 months – 1 year of housekeeping experience. Housekeeping resume sample Clean up your credentials to get hired as a housekeeper. Housekeeping Supervisor. Communicate any maintenance needs to front desk, Conduct common area inspections - hallways, elevators, stairwells, garages, pool decks...etc, Inspect and organize housekeeping and linen closets. You are searching for a person who has the vital skills to do well, but who also aligns with the business vision. Vacuuming carpets and mopping and sweeping tile floors. A housekeeping supervisor is responsible for overseeing and directing/organizing the work or activities of cleaning services for an organization. It is his job to take the responsibility of cleaning and monitoring the house, do all the maintenance work and keep the house healthy. Post now on job boards. Room Attendant cover letter example 2, Room Attendant resume site rooms, vermin control, window and carpet cleaning, room inventories), Manage all special requests made by guests, Conducts shift briefings to ensure hotel activities and operational requirements are known, Assist with scheduling and room assignments to ensure proper coverage while you ensure all colleagues of the team are properly trained and have the tools and equipment needed to effectively carry out their respective job duties, Inspect storage rooms and room attendant carts for neatness, cleanliness, and adequate supplies, Ensure good repair of all the cleaning equipment and timely maintenance of the rooms, Complete paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books etc, Perform all necessary Housekeeping duties including making beds and vacuuming and cleaning guest rooms to ensure guest satisfaction, You may regularly assist with deep cleaning projects, Demonstrates a pleasant personality with a mature disposition, Is willing to go the “Extra Mile” in order to exceed guests’ expectation, Is a team player and contributes to ensure the smooth operations of the Housekeeping, Preferably has a certification/ basic knowledge in Hospitality/ Tourism, Proficient in the use of Microsoft Office and Front Office System, High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent, 4 year experience inHousekeeping Department, Collect room and floor status report sheets for assigned work areas and assign room to Housekeepers as needed, Train housekeeping employees in order to achieve the standards of cleanliness in guest rooms, Make recommendations and follow through on disciplinary action for assigned staff, Provide excellent guest service in all areas of responsibility, Inspect guest rooms, including VIP, vacant, occupied and check-out rooms, to insure the standards are being achieved by each employee, Monitor the performance of house persons so there are sufficient supplies in the maid station, Interpret all departmental policies, procedures, and standards, Coordinate work orders in assigned areas and follow up on inspections, Monitor and direct progress of housekeepers and house persons in rooms that are undergoing deep cleaning, Maintain the upkeep of all bedspreads, draperies, carpet cleaning, sheers, bed skirts, and furniture refinishing, Schedule and participate in departmental meetings, Handle all lost and found items according to procedure, Computer skills including Word, Excel, Power Point, Able to handle stress in a fast-paced work environment, Able to prioritize multiple tasks, have a sense of urgency to complete projects and be detail oriented, Organize work assignments for all cleaning attendants and quality assurance inspections on a daily basis. This is one of the hundreds of Housekeeping Supervisor II resumes available on our site for free. Housekeeping supervisors occasionally fix broken shelving, assemble new materials, and complete basic maintenance on laundry machines. Takes corrective action, To assist in inventory of guestroom linen, Sees adequate storage of supplies inventory on assigned floors to safeguard against shortage or loss, Prepares supervisor’s report, accomplishes requisition from and maintenance work orders, Collects room attendant’s reports and keys for submission to service coordination/ Asst. Can work well in stressful, high pressure situations. Uses expertise to advise and implement changes to housekeeping operations as needed Assist with housekeeping/laundry initatives and meeting productivity standards at the hotel level. Review and adjust staffing daily to ensure optimum staffing levels. Housekeeping supervisor resume. Housekeeping Supervisor. A Housekeeping Supervisor helps in this regard. Housekeeping Resume (Text Format) Make sure you choose the right resume format to suit your unique experience and life situation. Must have high attention to detail, good communication skills, leadership ability and excellent problem solving skills. Take a look at our guide to create the best cover letter in 2019. Job specific Environmental Aspects and Impacts will be communicated by manager during EMS training, Maintains quality assurance by reporting/handling issues and guest complaints according to standard processes, Minimum 2 years experience in like employment, Demonstrated ability to remain calm and handle stressful situations, CPR certification preferred. In addition to a demonstrated proficiency in housekeeping, employers look for candidates with key characteristics, such as interpersonal skills, leadership, and proven customer service skills. Where incidents do occur they must ensure that they are reported to their line manager, and must cooperate with any investigation as appropriate, Giving personal attention, taking personal responsibility and using teamwork when providing guest service, Listening, apologizing with empathy, finding a solution and following through when resolving guest problems, Providing Yes I Can! They must also be fair and just in any staff disciplinary action required. Please enter your email address. Summary. The free housekeeping supervisor cover letter sample below is a prime example of what to include with your application packet. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment, Prior experience in 4-star hotel preferred, Basic knowledge of Excel, Word and Opera is an asset, Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel, Ability to speak & write English, read and comprehend instructions, correspondence, and memos, Ability to perform all housekeeping duties as outlined in hotel specific training outlines and property specific checklists, Familiar with frequently used Standard Operations Procedures, Knowledge of how to operate all Housekeeping Equipment, Ability to stand for long periods of time, stoop, kneel and crouch, Use of chemicals and must be able to lift and/ or move up to 15-40 lbs, Must be able to recognize situations that require immediate supervisory attention, Must be detailed oriented and be able to multitask, Ability to effectively present information on one-on-one and small group situations to customers, clients, and other employees of the organization, Inspect the cleaning and servicing of guestrooms and public areas, Ensure that the Guest Room Attendant’s linen cart is neat and well organized, Ensure check out/vacated rooms are a priority, Must be able to push or pull a minimum of 75 lbs, Must be able to communicate via radio and phone as needed, Able to work with management on special projects, Able to set priorities for your section and provide feedback to others that enhances performance, Move, bend, lift, carry, push, pull, and place objects weighing up to 75 pounds without assistance, Inspects the cleaning and servicing of guestrooms, Provides immediate feedback to room attendants if work is not up to standards; providing appropriate follow up training, Reports any repairs or discrepancies in guest rooms, Assists in processing AM and PM room status reports, Assists with the maintenance of a fully stocked linen closet, Ensure all lost and found items are logged appropriately and follow up on lost and found inquiries, Ensure each room attendant has appropriate supplies and linen, and maintains a neat and well organized cart, Assist with the cleaning of guest rooms, amenity delivery, turn down service and laundry execution when necessary, To assist in maintaining a highly motivated and trained staff that continually strives or excellence in service and cleanliness, Assigns special projects as directed by Housekeeping Management, Close coordination and communication with other internal departments, Monitor all guest requests to ensure they are met within the prescribed limits, Be familiar with all Housekeeping operating procedures, including PDQ standards, Provide support to the Director and Assistant Director of Housekeeping in all areas of the Housekeeping operations, Ensure that the public areas are clean and tidy when necessary, Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process, Understand the importance of our Medallia scores, Aid guests in locating other areas of the hotel (walk them to destination if possible), Be actively engaged with all housekeeping associates, providing recognition, training and motivation, Deliver personalized, memorable guest experiences by utilizing the Power of One and encourage staff to do the same, Excellent customer service, communication and problem solving skills, Prior hotel housekeeping experience required or other relevant hotel experience, Prior supervisory experience or relevant leadership experience is strongly preferred, Stand or walk for an extended period or for an entire work shift. 's, special guests and requests, Recruits, hires, provides orientation/training, and retains a sufficient number of qualified staff to carry out the responsibilities of the housekeeping functions. Report, as directed, any observed deviations to established standards, Produce schedules for employees in accordance with staffing guides/productivity requirements. Return and sign key back in before leaving the hotel, To systematically check all bedrooms (departures, stays, ready vacant rooms) to ensure they have been cleaned and serviced to brand standards, To supervise the work of the room attendants providing assistance and support and taking corrective measures should the standard of work deviate from the Hotel standards, Inform the office Co-coordinator of any discrepancies extra departures, extended stays or vice-versa, To make sure that you carry out the day briefing and the 15 minutes training with all the room attendants and Housekeeping associates, The co-ordination of training and orientation of your team members. Use our Career Test Report to get your career on track and keep it there. Housekeeping Supervisor. Prepares requisitions for replacement inventory. If it cannot be completed in fifteen minutes then notify guest of time needed and call back to assure completion; Closing department, Is responsible for correct staffing levels and ensuring the smooth operation of the housekeeping department, Assures all cleaning supplies and amenities caddies are stocked and ready for next shift; Report all suspicious persons or actions, hazardous conditions, etc. Review assignments of employees and make adjustments, Monitor consumption and order replacement of guest and cleaning supplies, Associate’s degree or equivalent or 3-5 years related experience and/or training; equivalent combination of education and experience, Regularly make spot inspection of occupied rooms, Report to maintenance problems in the room and follow up until their completion, Assigns maids and rooms housemen on a daily basis via daily work forms using information from the computer system and maid reports, Delivers or assigns for delivery items requested by guest such as fans, irons and hairdryers, Handles lost and found property according to department procedures, Supervises maids and rooms housemen and deals with or if necessary liaises with housekeeper on any problems they may have, Inspects maids storage areas and instructs maids on any changes required, Makes sure that maid have any cleaning supplies and room amenities that they may require, Liaises with laundry on any needs in the rooms area, Checks out any discrepancies that involves room occupancy and guest count, Carry out any related task deemed necessary by management, Should be able to communicate in a friendly by authoritative manner, Must be friendly and courteous in guest contact, Should have clean and tidy personal appearance and be able to command respect, Previous experience working in the hotel industry would be a plus, Is accountable for meeting all of the obligations required of assigned employees, Helps direct, guide and train new staff and provides ongoing training to existing staff, Cleans, sweeps, vacuums, mops, or restocks hallways, stairways, offices, food preparation or break areas, kitchen areas or equipment, laundry rooms, living areas, work areas, off-site areas, common areas, restrooms, public areas, or other similar areas, Removes and transports trash to the appropriate disposal areas, May change light bulbs and perform light facility maintenance, May operate a vehicle to work at various locations, May periodically perform a variety of special duties such as certain types of laundry duties or periodically scheduled cleaning tasks, Provide the highest quality of service to the customer at all times, Report any material discrepancies beyond the scope of the Housekeeping Department to the Housekeeping Manager or Maintenance Department, Have a thorough knowledge of emergency procedures, Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the handbook, Those interpersonal skills/characteristics needed to effectively direct assigned employees, A dedication to providing a high quality service that meets all client expectations and requirements, Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations, Write reports, business correspondence, and procedure manuals, Effectively present information and respond to questions from groups of managers, clients, customers, and the general public, Communicate effectively, both orally and in writing, Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists, Interpret a variety of instructions furnished in written, oral, diagram, or schedule form, Work in an organized and effective manner with co-workers and supervisors, Open or close housekeeping: check rooms inventory, assign rooms to room/suite attendants, Housekeeping Supervisor monitors payroll reports and work schedules, Housekeeping Supervisor responds to special guest requests in a timely, friendly and efficient manner, One year of Hotel Housekeeping experience required, Six months of previous supervisory experience required, Must have previous computer and administrative experience, Good oral and written communication in English, Previous experience in Hosting Service (Governance), Experience in Housekeeping department in luxury environment, Excellent in both Dutch and English language, Candidate must be in the possession of a valid residence and working permit for the Netherlands, Numerous landmark hotels around the world, 1) Makes at least one round in the hospital daily to ascertain general cleanliness of facility, 2) Checks storeroom supplies and reports any deficiencies to Department Manager, 3) Inspects equipment for cleanliness and necessary repair work, 4) Interviews five patients each week to ascertain patient's satisfaction with housekeeping services, 5) Supervises employees daily to see if they are in their scheduled areas and are completing their scheduled workloads, 6) Answers and reports complaints received from patients, visitors and hospital staff to Housekeeping Department Manager for correction, 7) Responsible for notifying housekeeper of impending checkouts when informed by Nursing Service of their availability, 8) Inspects checkouts weekly on a random basis utilizing hospital’s established standards, 9) Keeps daily records on checkouts, census, linen usage and supply usage, 10) Inspects assigned projects for completion on a daily basis, 11) Completes maintenance work orders on any deficiencies observed within the facility, 12) Maintains daily records of needed project work in facility and reports it to Department Manager once a week for implementation into the weekly projects schedule, 13) Maintains key control and assignment of keys to department personnel, 14) Assists Housekeeping Department manager in training and orienting new employees; retraining of existing employees, 15) Keeps up with new product and procedure developments in the Housekeeping industry, 16) Stays alert of hospital emergency plans so the housekeeping staff may be utilized, In the absence of the Operations Manager or General Manager, inspect all V.I.P. 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