Still haven't received my order. I finally had my first home. It’s just not possible for a company to be perfect, but can a company that does hundreds or even thousands of orders a day with only 5 Passive reviews and a 1.4 star-rating accurately be perceived as an awful company? Plus they always have great sales that helps to make often-expensive tennis gear a little more affordable. Nothing. When i returned they only gave ma a partial refund. I emailed the company and no reply. and they wont answer phone or email. I’ve tried calling an no one answers. As an online shopper, you probably weren’t aware that there are two different kinds of merchant reviews collected online that are affecting your buying decisions - they are called ‘Passive’ reviews and ‘Active’ reviews. Read real customer ratings and reviews or write your own. I stuck with the MicroGel OS the longest customized with lead tape. From a moral standpoint, it’s the only option, because when it comes down to it, Passive reviews just don’t give the full picture of a company’s true reputation and the experience they provide to the majority of their customers. I would give them 0 stars if I could. Sleazy practice in my opinion. These two guys made my return and new purchase very smooth I can not express enough. Compare. To learn more about Shopper Approved, Click Here, This Shopper Approved Customer Rating and Review Certificate was generated using independent survey information gathered by Shopper Approved, LLC © 2020. For over 20 years, we've welcomed customers from all over the world to our retail store, our state of the art website, and to turn the pages of our seasonal catalogs. Find 1 listings related to Tennis Express in Redmond on YP.com. It's the first time I tried based on reviews and obviously the last.. Chat get cut off everytime.My only resort now is to dispute the charges with my CC company. I also can't get any updates on my order. The website also posts video content such as racquet reviews and gear updates. Jack shoe dep and Manuel “Manny” return dep AWESOME experience, Kept credit card payment without sending racket…, no refund, no one reply back text for 2 days. I ordered a racket 9/2 for delivery 10/2. Our team of specialists is here to help you get the most out of your game. Great service and delivery. Both very helpful knowledgeable patient with my daughter and me. It's a shame I've been ordering the shoes for a month and they still haven't arrived and they don't even bother to warn! The problem is that because Passive reviews aren’t collected from everyone equally, then the reviews being displayed don’t provide an accurate view of the company. OK. Welcome to Tennis Express, where we know tennis. You can call Tennis Express at (713) 435-4800 phone number, write an email, fill out a contact form on their website www.tennisexpress.com, or write a letter to Tennis Express, 10770 Westheimer Rd, Houston, Texas, 77042, United States. Racquet Name . The various HEAD racquet families include the Speed, Radical, Instinct, Prestige, and Extreme silos. Read Review. He previously played at Southwestern University, taught tennis for 10+ years and earned his Master Racquet Technician Certification in 2011. A free inside look at company reviews and salaries posted anonymously by employees. If you don’t give your customers a way to give you feedback on their purchase, then they will go look for Passive review sites to share their concerns and frustrations when they have a bad experience. With Expedia, enjoy free cancellation on most San Juan Islands Hotels with Tennis Courts! See reviews, photos, directions, phone numbers and more for Tennis Express locations in Redmond, WA. We were previously named Retailer of the Year by the Tennis Industry in RSI Magazine (pro/specialty category) and by Babolat. Super light. - If the company has a small number of ratings that are mostly negative, then they are likely Passive reviews and provide the least accurate picture of the company. I dont trust them.. still waiting for order after 6 weeks.. The large 115 square inch head provides a gigantic sweet spot and makes even off center hits more comfortable. I can't express how helpful Melanie was in guiding me through this process and what it means to me. Passive reviews are a great way to vent our anger about a company to the world. Comes With Cover . A typical day at work will include customer service and team building. An individual posting a Passive review also doesn’t have to publicly display who they are, so it’s much easier for an angry customer to leave negative reviews about a business with little consequence to their image, but potentially fatal consequences to the business they’re reviewing. Don't waste your time. 109. I called over 30 times only to get a recording to call back in 15 minute. Thank you for such a awesome experience Jack and Manuel “Manni”Will return soon to Tennis express. Tennis Shop in Redmond on YP.com. See reviews, photos, directions, phone numbers and more for the best Tennis Courts in North Bend, WA. It has been "stuck" at a UPS facility 15 minutes from me for the past week and I cannot reach anyone Tennis Express via email, phone or online chat. Always sending the wrong size and difficult getting credit. Directions to Express Check Advance Wiggins MS Tennis Express is a full-service tennis specialty retailer based in Houston, Texas. Love my new shoes. Tennis Express reviews (www.tennisexpress.com): Trouble placing a basic order for shoes. Great product and great service. © 2020 ShopperApproved.com. Glassdoor gives you an inside look at what it's like to work at Tennis Express, including salaries, reviews, office photos, and more. Tennis Express has been in operation for 20 years and has been recognized as one of the national success stories from multiple organizations. â¦ 478 reviews for Tennis Express, rated 4.36 stars. Was told they would contact UPS and wait for a response. Today, Aug 28, still do not receive my refund, text customer service in the past 2 days. Share your voice on ResellerRatings.com He is an active USTA League and Tournament player at the 5.0+ level. Here are two things to remember when looking at merchant reviews online: As consumers, how often do we go out of our way to leave a positive review after a good experience? They advertise a product and when you place the order and pay for the product they send an email informing they are out of stock and your order will be fulfilled in a few weeks. Won't waste my time with them ever again. My emails to them are returned undeliverable to their customer service team over 12 times. All content is posted anonymously by employees working at Tennis Express. He secretly wants Djokovic to become the GOAT in tennis. Browse our selection of 5 hotels with prices from $124. I would have never ordered from this company if I knew how crappy the stringing on their racquets is and that there is zero customer service. We're located in Houston, Texas. Read Review--No. All rights reserved. We have grown from a small local store to the 2nd largest retailer in America with a brick and mortar location as â¦ Both gentlemen represent your company well. They were responsive to phone call when part of my order didn’t arrive.